Jessups Solar Squad has committed to providing a high level of customer service and a
minimum five-year whole of system and installation warranty on all solar systems after
signing on to the Clean Energy Council Solar Retailer Code of Conduct.
The code of conduct, which is currently the only solar industry code of conduct authorised
by the Australian Competition and Consumer Commission (ACCC), is designed to give
consumers peace of mind when making the decision to invest in a solar system by helping
them select a quality retailer.

Clean Energy Council Chief Executive Kane Thornton said people had a lot of things to
consider when making a major purchase such as a solar energy system, and the process
could be confusing.
“By choosing to buy from a business that has signed up to our voluntary Solar Retailer Code
of Conduct, you are choosing a business which has committed to a higher standard of
quality and service,” he said.
“The solar industry is well regulated, with all systems needing to meet Australian standards
and be installed by a specially trained and accredited solar installer. This code is another
important step that provides consumers with even greater confidence, and the ability to
select a retailer who guarantees a high level of customer service.”

Jesups Solar Squad spokesperson Mike Dadd said customers should look for the Clean
Energy Council Approved Solar Retailer logo to choose a business that has signed on to the
code.
A full list of Approved Solar Retailers can be found at approvedsolarretailer.com.au.

Customers can expect that a Clean Energy Council Approved Solar Retailer will:

Pre-sale
➢ ensure that sales representatives act ethically at all times
➢ not engage in any dishonest or misleading advertising or sales tactics
➢ educate consumers about their purchase by supplying essential information about
the system in writing before entering into a contract. This includes site-specific full
system design and an average daily performance estimate for each month of solar
generation
Post-sale
➢ uphold consumers’ legal rights relating to cooling-off periods and refunds. They will
give customers the chance to cancel a contract and obtain a full refund if any
changes are made that are not approved in writing (including variations to system
design).

➢ provide a minimum five year warranty covering the operation and performance of
the entire solar system
➢ fully inform customers about the processes involved between system installation
and network connection, or facilitate this process on their behalf
General business
➢ provide consumers will all required documentation after the system is installed
➢ adhere to all existing legislation and regulations
➢ be fully accountable for the actions of any subcontracted parties, including Clean
Energy Council-accredited installers/designers
➢ have a fair and transparent complaints process, and respond to customers within 21
days of them making a complaint
Please contact Jessups Solar Squad representative Mike Dadd on 1300 552 785 or
info@solarsquad.com.au for more information or to arrange a free no obligation quote.